Privacy Policy

1. Information We Collect

We collect information in a few ways:

• Information from Your Employer: To set up your access, your employer provides us with basic information, typically just your work email address.
• Information from Your Conversations: During your AI-Voice calls with Amber, we process the content to provide support and personalised tips. However, we do not record these calls. The insights generated are anonymised.
• Technical Information: We might collect minimal technical data (like call connection times or interaction types) to operate and improve the Service.

2. How We Use Your Information

We use the information we collect to:

• Schedule and conduct your wellbeing calls with Amber.
• Provide you with personalised coaching and tips.
• Generate anonymised and aggregated trend dashboards and insights for your employer, helping them understand workplace wellbeing without identifying individuals.
• Operate, maintain, and improve our Service.
• Communicate with you regarding the Service (e.g., scheduling).

3. How We Share Your Information

We are committed to confidentiality:

• With Your Employer: We ONLY share anonymised and aggregated data. We will never share your individual conversation details or personally identifiable wellbeing data with your employer.
• With Third Parties: We do not sell your personal data. We may share data with trusted third-party service providers (like hosting) only as necessary to provide the Service, and under strict confidentiality agreements.
• For Legal Reasons: We may disclose information if required by law, but we will aim to protect your privacy to the fullest extent possible.

4. Data Security & Confidentiality

5. Your Rights & Choices

You have rights regarding your personal information. Depending on your location and our agreement with your employer, these may include the right to access, correct, or request deletion of your data. Please contact us at help@cepwa.com to make such requests. Note that since data is heavily anonymised, some requests might be limited. You can choose to stop using the Service at any time.

6. Children's Privacy

Our Service is intended for employees and is not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." We encourage you to review this policy periodically.